WEARECREATIVES / INFORMATION
Refund & Delivery Policy
A clear process, from brief to final files.
Updated 19 October 2026Digital service and delivery
These listings are custom design services. Final artwork is delivered electronically, typically by email or an agreed file-transfer service. No physical product is shipped and no physical shipping charge applies unless a separate print service has been agreed.
Timeframes
The timeframe starts after payment and receipt of the complete brief and required materials. Standard initial design concepts generally take 4-5 business days unless the listing or written agreement specifies otherwise. Revisions, client feedback and project size affect completion. Confirm deadlines for websites, branding systems and multi-page brochures before ordering.
Initial-design satisfaction policy
Where the initial-design satisfaction offer applies to your package, you may request a full refund if you do not wish to proceed after the first concepts, before requesting revisions or selecting a design. Check any package-specific exclusions disclosed before purchase. This voluntary offer is additional to your rights under applicable consumer law.
After revisions or approval
Once revisions are requested or a design is selected, the initial-design change-of-mind offer no longer applies. Contact us if there is a problem with the work or if you need to cancel. Any amount payable or refundable depends on the agreed service, work completed and applicable law. There is no blanket exclusion of statutory refunds.
Rush work and cancellation
Rush work is subject to availability and a confirmed schedule and fee. Contact us promptly to cancel or report a missed agreed deadline. Starting rush work does not remove your statutory rights. We will assess the service supplied and any remedy required by law.
Refund requests
Email gaurav@wearecreatives.co with your order number, purchase date, service and reason for the request. We will review the project stage and relevant terms and explain the outcome. Approved refunds are arranged through the original payment method where possible. Provider processing times vary. We do not apply a blanket deduction of processing fees to refunds required by law.
Rights that remain protected
Nothing in this policy limits remedies for services that fail applicable consumer guarantees. Depending on the circumstances, those remedies may include fixing a problem, cancellation, a refund or compensation. See the Terms & Conditions for the wider service terms.